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Danielle Kucenski's avatar

So, this article really had an impact on me and something that happened recently…really soon after reading this article, I took a plane trip. As I walked up to baggage claim with my husband, I saw a middle-aged woman on her phone exclaim “Oh God no!” And start to cry some, and sank to the floor. I immediately knew I wanted to reach out to her, but wasn’t sure what to do or say. I figured she needed a minute to talk on the phone and process whatever it was she had just heard. Then the people we had sat next to on the plane saw us and started talking to us. I was distracted by this but still in the back on my mind I was trying to figure out what I could do or say to this woman. As the bags started arriving, I saw her approach and look for her bags. She was no longer on the phone, and no longer crying. That’s when I thought of this article, and it made me think “How can I help her? What does she need?” I hadn’t been thinking of it in those terms, and it really helped me start focusing on what she needed. I almost went and offered to get her bags for her, but I was carrying my 4-month old son and didn’t think that would work very well. But I thought the least I could do was offer her a hug. So once she had her bags, I started to walk up to her, but she was quickly walking away, so then I felt awkward chasing her down. Then a man approached her, talked with her, then started praying with her. I thought my chance to do anything for her had passed, and was grateful this man was reaching out to her. I rejoined my husband who had been collecting our bags. As we walked to the exit, we saw her, waiting with her bags. My husband I and exchanged a knowing look and the approached her. I told her I didn’t know what her phone call was about and she didn’t need to tell me, but I could see she was sad and offered to give her hug. She teared up and said said yes she’d take a hug. She then proceeded to tell us that her husband had died suddenly of a heart attack while she was in the air. We expressed our sorrow for her and let her keep talking. She said she had gotten the news her grandson had been born, so she had flown here to meet him, that this morning was one of the happiest in her life, and now it was the worst day in her life. I again felt awkward, not knowing really what to say or do. Then, I again thought of the article…what does she need? So I asked if she had a ride, and she said yes, someone was on their way to pick her up. Then she got a phone call and we excused ourselves. As my husband and I continued waiting for our ride to arrive, I continued to ask myself “What does she need? How I can I help?” And I thought she could probably use a drink of water. I saw a Starbucks close by, so went and bought her a bottled water and gave it to her. She teared up and said “thanks for your kindness.” I may have done those things without reading the article, but it really made a switch for me, from “What can I say or do?” to “What does she need?” It really switched me from feeling awkward to focusing my thoughts on her and her needs. It was helpful, and made a difference. Thanks for writing it.

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